Shipping & Returns

Most of our prices include VAT & Delivery to UK postcodes with the exception of certain areas of Scotland, Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and Eire, where there is an excess charge for delivery. 

Please email us on with your post code for delivery charges.


1. Can I place an order over the telephone?

Yes, we offer our customers the facility to place orders over the telephone and our friendly sales team are on hand Monday - Friday 9.00am - 6.00pm, Saturday 9.00am - 3.00pm to help you. We are closed on Sundays and Bank hoidays.

2. Can I have my order delivered to a different address to the billing address?

Yes, you can arrange for your order to be delivered to another address by clicking the SHIP TO A DIFFERENT ADDRESS button when ordering.

3. Can I track my order?

If you order has not arrived within the specified time stated on the product page, our Customer Services team may be able to track your order for you.  Please email them on with your order number and they will email you once they have the information you require. Please be advised that whilst you can request a date for delivery, this cannot always be guaranteed for logistical reasons given by the couriers.

Delivery Advice

1.  Is the price I see the price I pay?

Most of our prices include VAT & Delivery with the exception of certain areas of Scotland, Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and Eire, where there is an excess charge for delivery.  Please email us on stating the product you are interested in (includng size if applicable) and your post code for delivery charges.

2.  How long will my order take to be delivered?

Approximate delivery times are stated on the product page.  In the majority of cases, goods are received within 3 working days of your order being placed.  However, goods  despatched by Royal Mail may take 5-10 days to deliver.  If products are made to order, delivery is longer & the approx. delivery time can be found on the product page.  During busy times or Bank Holiday periods, delivery can take longer than the stated time.  Most of our couriers deliver between 8.00am and 6.30pm.

3. If I order more than one product, will they be delivered at the same time?

If you order more than one product, deliveries may not necessarily be on the same day, the same time or with the same courier as they may be despatched from different depots.

4.  Signing for my order

Customers must inspect the item before signing for it but if the driver is unable or unwilling to wait for the goods to be inspected you must sign for it as DAMAGED. If you sign for the delivery as "received in good condition" or as "unchecked" no claim may be made  If the parcel or the contents of the parcel appear to be damaged on delivery, you should refuse delivery.

If, on unpacking the goods, you later find that the goods have been damaged in transit, we would require photographic evidence within 24 hours BEFORE we can consider any replacements or refunds.

5. Can I request that goods are delivered without a signature?

You can request that goods are delivered without a signature but if you do, you must take full responsibility if the goods are damaged, stolen or lost. You must leave a signed & dated note advising the couriers that you give permission for them to leave the product in a safe place of your choice, as they use this as proof of delivery.

6. What if my order arrives damaged?

As mentioned above, your order should be checked thoroughly before you sign for it and if the outer packaging is damaged, the order should be signed for as damaged or you should refuse delivery.

All damages not evident at the time of signing should be reported to us within 48 hours of receipt by emailing us at TELEPHONED.  Please ensure that you inform us of the exact damage to the product and if possible attach photographic evidence as this will speed up the process.

We cannot accept liability in respect of any defects that are notified to us after the 48 hour period has elapsed.  Please note that our warranty / guarantee does not cover goods delivered outside of the UK.

Unforseen Circumstances

Whilst every effort will be made to meet our customers' demands, there are times when cancellations or variations to delivery times may be necessary as a result of an Act of War, Strike, Lockout, Labour Dispute, Fire, Flooding, Drought, Weather, Shipping Delays or any other causes beyond the control of ideas-4-pets and for which we will not be held responsible.

Delivery of Large Items

Please be aware that large items may be delivered kerb-side only and the courier may require assistance. 

Where kennels are to be fitted, you must make sure that the fitters have good access to your property & be aware that our fitters are not insured to take buildings through your house.

During busy times, delivery of made-to-order items can vary.

Returns & Refund Policy

  • All returns must be notified to us within 14 days of receipt of the product to so that we can advise you of the return address.  Goods will not be accepted at the Sales Office Address.
  • Goods SHOULD NOT be returned before we are informed.
  • Should any product purchased from ideas4pets be found to be faulty, we will pleased to either arrange replacement parts, organise a repair or replace the product at our cost or arrange a collection for a refund, provided that this is reported within 48 hours of receipt.
  • If you have ordered an item that you no longer require or wish to exchange, you will be responsible for its return at your own cost. 
  • You have a Customer Duty of Care to ensure that the product is protected from damage and for the product to be delivered safely at the return address given. 
  • The parcel remains the customers’ responsibility until it reaches us.  Returned products lost in transit will not be refunded and you will have to claim for the loss of your product from your carrier
  • You will be advised of the return address on receipt of your email.
  • We strongly advise you to insure your returned product: returned products that are damaged cannot be refunded and you will have to claim from your carrier.
  • Once the returned item has been received and checked, you will be refunded for the returned item but we reserve the right to retain the cost of the outward carriage, any re-stocking charges and any collection costs that are incurred.
  • We aim to refund within 10 working days from receipt of the returned goods but in certain circumstances this may take longer.
  • Please note that where goods are made to order eg. certain dog kennels, cat kennels, chicken coops, dog runs, galvanised dog run panels etc.) there is no right of cancellation (Clause 1.3 in our Terms & Conditions)

The above does not affect your statutory rights as a consumer. 

** Please note that the aluminium anti-chew strips which are on some of our dog kennels may have surace markings on it as it is industrial grade for outdoor use.