All Testimonials

Excellent Service

Dear Sirs,

Thank you very much for your excellent service, quality and customer care. I have indeed received the correct size coat now, as ordered, in size 25cm. My apology for the delay, I have been travelling, and having had pet bereavement early in this year in January (Sugar the girl I love more than life) has put me in total loss and breakdown. I am only beginning to pick up the pieces. I had initially come to find your products over the years from purchases made for Sugar. Just to say Sugar loved your carrier Red/ Pink bag, I was also very happy with your products and your excellent customer service. You are a fantastic company. Hence when currently fostering this little puppy truffle, I turned to your products again and purchased the black/grey version of this career bag, he has received several compliments for this bag from pet stores Mungo and Maud and Purple Bone.

In addition, the coat seems very nice, only he is still learning to wear coats, he came out of it twice while walking (his legs are still quite thin and he still walks/runs like a cub crossing his legs as he walks hence the slip out of the coat from the neckline.

Again, many thanks.

All the best

With kind regards

Tara Sallar
Testimonial by: Tara Sallar

Customer service 1st class

Thank you for a excellent service. Contacted customer services to ask a few questions spoke to a lovely lady who answered everything I wanted to know. Promised next day delivery and everything arrived next day within 24hrs of ordering. I would definitely recommend Ideas4pets and will certainly use again.
Testimonial by: Jim

Customer service 1st class

Thank you for a excellent service. Contacted customer services to ask a few questions spoke to a lovely lady who answered everything I wanted to know. Promised next day delivery and everything arrived next day within 24hrs of ordering. I would definitely recommend Ideas4pets and will certainly use again.
Testimonial by: Jim


very fast and friendly delivery service ...the Hercules H-900XT is perfect for the job of drying my newfoundland dog it cuts the drying time down compared to my old dryer... the different attachments are so beneficial in their use in assisting the drying process of a double coated dog
Testimonial by: fiona woodman

dog coat

HI, ordered sweeps dog coat(WITH BUCKLE FASTENING)does not like Velcro noise, on Friday, arrived next day. will be buying again, many thanks to all carole
Testimonial by: carole

Cannot recommend highly enough

We purchased the Burlington Heavy Duty Basket Weave Dog Bed in Beige. It arrived quickly and exactly as described. It is high quality and looks as though it is made to last. This is another great product at a good price from Ideas-4-Pets and I cannot recommend them highly enough.


Dear Customer service,

Thank you so much, your customer service should be a shining beacon to other companies.

All the best,

Testimonial by: Rob Hesketh


I placed my order yesterday afternoon for a flectabed dog bed which was exactly what we wanted and received my order today the following day. Thank you for a very quick delivery and service plus a very good price. Dave Tinson
Testimonial by: Dave Tinson from Bournemouth Dorset

Very Impressed


Just to let you know that my order arrived safely this morning. The bed cover (Petlife Waterproof Cover for Flectabeds) is exactly what I wanted and I'm very impressed with the speed of delivery, having only placed my order yesterday morning.

Great service. Thank you.

Kind regards

Testimonial by: Lucy Rintoul

denes probiotic powder

excellent customer service, was urgently needing the Denes probiotic powder for my elderly dog, before the current one was used up therefore I checked by e-mail that it was despatched, your reply came back almost immediately telling me it was already on its way. Very good easy company to deal with will certainly recommend.
Testimonial by: c.ellett

Good company

Ordered cat pen .... fast delivery when I email you ..... I had fast reply. Thankyou
Testimonial by: Joy from Birmingham

iMac bird cage

The cage arrived very quickly. Ordered Thursday, arrived Monday. The base was badly broken so I contacted customer services. Wow! What a service. New base arrived today (Wednesday). Absolutely no hassle whatsoever and replies to my email enquiries were more or less instant. A customer service department that really sets the standard. Others should take note.
Testimonial by: Jill Grierson from Durham

Kittycat Kat Kennel with Run

I purchased the Kittykat Kennel with run for my 6 month old kitten as I am frightened to let him out as we live near a busy road but he was screaming to be let out.

We now have a peaceful house as he absolutely loves it. My hubby built an extension so he just goes out the cat flap straight into the kennel.

Brilliant service from ideas4pets and was as exactly as described and despatched amazingly quickly.

Thank you
Testimonial by: Susan from Kincardine O Neil Aberdeenshire

Outstanding customer service

Ordered the Sovereign Chicken Coop on Thursday, delivered Friday. Best value, great product quality and outstanding customer service. Cannot be bettered.
Testimonial by: Alan Miles from Macclesfield Cheshire UK


I cannot sing this companys praises enough. Customer service is EXEMPLARY . Exceptionally fast delivery .Thank you. I will purchase from you again.
Testimonial by: lorraine koskinas


Thank you for your email. The Felix cat kennel arrived within 48 hours and also the (vari) pet carrier by different delivery. The pet pod arrived on the Saturday so all was delivered within 3 days of ordering which is amazing! My son-in-law and my neighbour are both very skilled at DIY and erected the kennel yesterday afternoon and it looks quite stunning - very pleased with it. As other customers have mentioned though in the reviews the instructions could be a lot clearer and all the panels need to be numbered, but it was all quite straight forward in the end when they had worked it out.

Kind Regards
Irene Lethaby
Testimonial by: I. Letharby

Excellent Customer Service

Good afternoon

We would like to commend your company on the excellent way you dealt with our purchase. Although there were a couple of small issues these were dealt with by both you and the manufacturer in an exceptional way.
Very refreshing in this day and age.

We will certainly deal with you again and have no hesitation in recommending your company to others. Please pass on our thanks and appreciation to all involved including the manufacturer.


Erica & Paul
Testimonial by: Mr. & Mrs Estall

Superb Service

Just a note of thanks and congratulations to you for the quite outstanding service provided with regards this order. Ordered on Tuesday, 31 January it arrived at mid day on 1 February. The courier also had the common sense to phone me 10 minutes before arrival. Altogether a superb service.

Many thanks
Sandy Backus
Testimonial by: Sandy Backus

Thank You

Thank you so much for bothering to send me another ball. The other one has never appeared. The dog loves it and has become very possessive over it!
I am really grateful that you cared enough to send another one - thankyou.
I shall certainly use your company again as well as recommend you to friends and colleagues.
Kind regards
Testimonial by: B. GARMSTON

Thank you

I would just like to thank you, for the quick collection, of the parrot cage i had to return, due to it being too large. I ordered a replacement and have been e mailed to say, the cage is being delivered tomorrow. As i only contacted you on this matter yesterday, i must say i am very impressed, with your service. Would you please thank the gentleman, i spoke to in sales on wednesday, unfortunately i did not ask his name, for all the assistance he gave me. merry christmas to you all. Erica Adams
Testimonial by: Erica